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Returns & Refunds


Thank you for choosing to shop at Our Website. We value your satisfaction, and if you’re not completely happy with your purchase, we are here to help. The following terms apply to any products you have purchased from us.



Words starting with a capital letter have specific meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.


For the purpose of this Return and Refund Policy:

“Company” (also referred to as “We,” “Us,” or “Our”) refers to BMN TTRADING PTY/LTD
2351 KWAPATA BONGUDUNGA, PIETERMARITZBURG, KWAZULU-NATAL, 3201, with Registration Number: 2023/802138/07.

“Goods” refer to the items, whether physical or digital, available for purchase on our Service.

“Orders” refer to your requests to buy Goods from us.

“Service” refers to our Website.

“Website” refers to the URL accessible from

“You” refers to the individual using the Service, or the company or legal entity on whose behalf such individual is using the Service.


While we are confident that you will enjoy our products and goods, we understand that there may be situations where you need to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by sending a clear statement. You can inform us of your decision by:


We will reimburse you no later than 14 days from the day we receive the returned Goods. We will use the same payment method you used for the Order, and you will not incur any fees for reimbursement.


Purchase of Reoccurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You can cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the day following the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or Services. The cancellation will not grant you the right to a refund and/or in-store credit for a partial Subscription cycle.

Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase, without providing any reason, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will assess your claim. If found justified, we will issue a refund. Refunds will not be granted in cases of purchase abuse.

Purchase of Digital Services as Digital Goods (Digital Services): Due to the uniqueness and personal nature of Digital Services, returns and refunds will be evaluated on a discretionary basis. We have the sole and complete discretion to assess cancellation requests sent to our support at the email mentioned above. Factors such as the Terms of Use and adherence to our highest standards in executing the Digital Services will be considered. Misconduct and/or improper use of the Digital Services may also be taken into account. Incomplete Orders may be canceled up to 7 days after the Order has been placed. Completed Orders or completed milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.


You can cancel your Order within 7 days without providing any reason.

The deadline for canceling an Order is 7 days from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the delivered product.


To be eligible for a return, please ensure that:

The Goods were purchased within the last 7 days.

The Goods are in their original packaging.

The following Goods cannot be returned:

Goods made to your specifications or clearly personalized.

Goods that, by their nature, are not suitable for return, deteriorate rapidly, or have an expired date.

Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Goods that, after delivery, have become inseparably mixed with other items due to their nature.

We reserve the right to refuse returns of merchandise that does not meet the above return conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded, unless prohibited by applicable law.


You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:

We cannot be held responsible for Goods damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the Goods or proof of return delivery.


If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned product, a gift certificate will be mailed to you.

If the Goods were not marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give to you later, we will send the refund to the gift giver.


If you have any questions about our Returns and Refunds Policy, please contact us: